Assessing Quality of Care in Emergency Departments in Saudi Public Hospitals: Voices from Healthcare Professionals

Abstract

       This study aims to evaluate healthcare professionals' perceptions of admission and reception procedures, triage processes, and diagnostic assessments in Emergency Departments (EDs) within Saudi public hospitals. Employing the descriptive analytical approach, the research utilized a questionnaire as the primary data collection instrument. The participants included 150 healthcare professionals working in the emergency departments of three governmental hospitals in Riyadh. A sample size of 109 professionals was targeted. The research results revealed that the mean score for admission procedures is (4.02), the mean score for triage procedures is (3.77), and the mean score for diagnostic assessments is (3.80). The analysis revealed generally positive perceptions, particularly regarding the prompt assessment of patients and the straightforward registration process, which are vital for timely care. However, concerns regarding lengthy admission wait times and the adequacy of resources such as beds and diagnostic facilities were noted. Additionally, while capabilities for conducting vital tests and first aid were acknowledged, the availability and promptness of laboratory results were highlighted as areas requiring improvement. Based on these findings, the study recommends prioritizing the reduction of admission wait times through streamlined protocols and increased staffing, investing in additional medical resources, enhancing the speed of laboratory results, and implementing continuous training programs for healthcare staff to improve coordination and communication within the ED. These strategies aim to optimize patient care and enhance overall service quality in emergency settings.